Effective Date: 16th Nov 2024
At D&PR QA TECH XPERTS, we are dedicated to providing exceptional customer support to ensure your experience with our services is smooth and efficient. This Support Policy outlines our commitment to assisting you with any issues or questions related to our products and services.
- Support Availability
Our support team is available during the following hours:
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
- Exclusions: Support is not available on public holidays or weekends unless otherwise specified.
- Support Channels
You can reach our support team through the following channels:
- Email Support: info@qatechxperts.com
- Phone Support: +91 92667 88625
- Website Support: https://qatechxperts.com (via contact form or live chat, if available)
- Scope of Support
We provide support for:
- Assistance with our QA testing services and training programs
- Guidance on using our platform and accessing resources
- Troubleshooting technical issues related to our services
- Account management and billing inquiries
Exclusions:
- Third-party software or hardware issues not related to our services
- Custom development or consulting outside the scope of our offerings
- Response Time
We strive to respond to all support requests within the following timeframes:
- Critical Issues: Within 4 business hours
- Non-Critical Issues: Within 1 business day
- Support Resolution
Our support team will work diligently to resolve your issues as quickly as possible. Depending on the complexity of the issue, resolution times may vary.
- Customer Responsibilities
To ensure effective support, we request customers to:
- Provide detailed information about the issue, including screenshots or error messages, if applicable.
- Follow instructions provided by our support team.
- Maintain accurate contact information for timely communication.
- Feedback and Escalation
We value your feedback to improve our services. If you are not satisfied with the support provided, you can escalate the issue by:
- Contacting us at info@qatechxperts.com with the subject line “Escalation.”
- Changes to This Support Policy
We may update this Support Policy periodically. Any changes will be communicated through our website and will take effect immediately upon posting.