Privacy Policy
Information We Collect
We collect only the information you choose to share with us:
- Contact details (name, email, company) submitted through our contact, assessment, or hiring forms.
- Information you share with us during consultations or engagements, which is covered by our NDAs where one is in place.
- Basic technical data (browser type, pages visited) used to keep the website working and improve it.
How We Use Your Information
- To respond to your enquiries and provide the services you request.
- To send information you have asked for, such as assessment findings or proposals.
- To improve our website and services.
We do not sell your personal information, and we do not share it with third parties except where required to deliver a service you have requested or where the law requires it.
Cookies, Analytics & Website Tools
Our website uses a small number of third-party tools, and we would rather describe them plainly than bury them in a cookie banner:
- Google Tag Manager and Google Analytics 4, used to understand which pages are read and how people arrive. This produces aggregated usage statistics, not profiles of individuals, and we do not use it for advertising retargeting.
- A live chat widget (Tawk.to), loaded only so you can start a conversation with us. If you use it, the transcript is processed by that provider on our behalf.
- Google Firebase (Firestore and Cloud Storage), which stores enquiries submitted through our forms and any files you deliberately upload.
You can block or delete cookies through your browser settings at any time. Blocking analytics cookies does not affect any part of the website you came here to use, none of our content sits behind them.
Legal Bases for Processing
Where the UK GDPR, EU GDPR or an equivalent regime applies to you, we rely on the following bases:
- Legitimate interests, for responding to an enquiry you sent us and for basic website analytics.
- Performance of a contract, for delivering services you have engaged us to provide.
- Consent, where you have explicitly opted in to receive something specific, which you can withdraw at any time.
- Legal obligation, where retention or disclosure is required by law.
Client Data During an Engagement
This is the category most relevant to prospective clients, and our position on it is deliberate: we do not require production access or production data to deliver a Testing engagement. Test environments are seeded with masked or synthesised records that preserve the characteristics that cause defects without exposing real personal data.
Where a client nonetheless provides access to systems or materials, that material is handled under the terms of the NDA and any data processing agreement in place, is accessed on a least-privilege basis, and is returned or destroyed at the end of the engagement on request. Where we act as a processor rather than a controller, the client's instructions govern.
International Transfers
We are based in India and work with clients in the United States, United Kingdom, United Arab Emirates, Israel, Australia and India. Personal data you send us may therefore be processed outside your own country, and some of the service providers listed above operate globally.
Where a transfer requires a specific safeguard, standard contractual clauses, a data processing agreement, or a residency restriction agreed at scoping, we put it in place before the transfer happens rather than afterwards.
Data Retention & Security
We keep personal information only as long as needed for the purpose it was collected, and we protect it with appropriate technical and organizational measures. Client materials shared under NDA are handled according to the terms of that NDA.
Your Rights
You can ask us at any time to access, correct, or delete the personal information we hold about you. Contact info@qatechxperts.com and we will respond within one business day.
Depending on where you live, those rights may also include restricting or objecting to processing, requesting a portable copy of your data, withdrawing consent you previously gave, and lodging a complaint with your local supervisory authority. We will not ask you to justify a request, and exercising one of these rights will never affect the service you receive from us.
Children's Data
Our website and services are aimed at businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to This Privacy Policy
We may update this policy as our services or the tools we use change. Material changes will be reflected here with a revised effective date, and anything that materially alters how we handle information already collected will be communicated directly to affected clients rather than only posted.
How to Contact Us
For any privacy question, request or complaint, email info@qatechxperts.com or write to QA Tech Xperts Pvt. Ltd., Level 5, Green Boulevard, Block C, Sector 62, Noida, Uttar Pradesh 201301. A person will reply within one business day.
Support Policy
Support Availability
Our support team is available during the following hours:
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)
- Exclusions: Support is not available on public holidays or weekends unless otherwise specified.
Support Channels
You can reach our support team through the following channels:
- Email Support: info@qatechxperts.com
- Phone Support: +91 92667 88625
- Website Support: https://qatechxperts.com (via contact form or live chat, if available)
Scope of Support
We provide support for:
- Assistance with our QA Testing services and training programs
- Guidance on using our platform and accessing resources
- Troubleshooting technical issues related to our services
- Account management and billing inquiries
Exclusions:
- Third-party software or hardware issues not related to our services
- Custom Development or consulting outside the scope of our offerings
Response Time
We strive to respond to all support requests within the following timeframes:
- Critical Issues: Within 4 business hours
- Non-Critical Issues: Within 1 business day
Support Resolution
Our support team will work diligently to resolve your issues as quickly as possible. Depending on the complexity of the issue, resolution times may vary.
Customer Responsibilities
To ensure effective support, we request customers to:
- Provide detailed information about the issue, including screenshots or error messages, if applicable.
- Follow instructions provided by our support team.
- Maintain accurate contact information for timely communication.
Feedback and Escalation
We value your feedback to improve our services. If you are not satisfied with the support provided, you can escalate the issue by:
- Contacting us at info@qatechxperts.com with the subject line "Escalation."
Changes to This Support Policy
We may update this Support Policy periodically. Any changes will be communicated through our website and will take effect immediately upon posting.